FAQ

When will my order arrive?

We currently ship within the United States only.

Order processing typically takes 3–5 business days. Standard shipping after dispatch takes approximately 3–8 business days.

The total estimated delivery time is 6–13 business days, excluding weekends and public holidays, unless a different timeframe is stated on the product page before purchase. Delivery dates are estimates, not guarantees.

If your order has not arrived by the end of its estimated delivery window, please contact us.

See our Shipping & Delivery page for full details.

How much does shipping cost?

We offer free standard shipping on U.S. orders of $50 or more after discounts, excluding taxes and shipping charges.

Shipping charges for orders below $50 and any other available shipping options are shown at checkout before you complete your purchase.

How can I track my order?

When your order ships, we will email you a shipping confirmation with tracking information. Tracking updates may take time to appear after a label is created.

Items in the same order may ship separately. When applicable, we will provide separate tracking information.

If you have not received your shipping confirmation or tracking appears to have stopped updating, contact us with your order number and the email address used at checkout.

Can I cancel my order or change my shipping address?

Please contact us as soon as possible. We will try to accommodate your request, but cancellation or address changes may not be possible once fulfillment has begun or the order has shipped.

We do not charge a cancellation fee for orders we successfully cancel before shipment. Approved refunds for canceled, unshipped orders will be issued promptly to the original payment method.

If we cannot dispatch your order within the stated processing timeframe, we will contact you with a revised estimate and the option to agree to the delay or cancel the unshipped items for a full refund.

What is your return policy?

You may request a return within 30 days after receiving your item.

Please contact us before sending anything back so we can provide the correct return address and instructions. Include your order number, the email address used at checkout, and the reason for your request.

For eligible change-of-mind returns, items must be unused, unworn, and in their original condition, with packaging, tags, and included accessories. Proof of purchase is required.

Return shipping costs for change-of-mind returns are your responsibility. Original shipping charges are not refundable for these returns, except where required by applicable law. We do not charge a restocking fee.

Opened or used personal hygiene products and consumable supplies are not eligible for change-of-mind returns. Other exclusions may apply as stated before purchase.

See our Returns & Refunds Policy for full details. These conditions do not limit rights available under applicable law.

What if my item arrives damaged, defective, or incorrect?

Please contact us promptly with your order number and a description of the issue.

Include photos of the item, packaging, and shipping label where reasonably available. If photos are not available, let us know so we can discuss another way to review the issue. An unboxing video is not required.

Opening or reasonably testing an item to identify a defect does not, by itself, make it ineligible for review.

We will review the issue and explain the appropriate return, replacement, or refund arrangements. For confirmed damaged, defective, or incorrect items, we cover any required return shipping costs.

Please do not mail hazardous, leaking, or damaged battery-containing items without specific return instructions.

When will I receive my refund?

We will notify you after receiving and inspecting your return and confirm whether the refund is approved. If a return is not required, we will explain the refund arrangements directly.

Approved refunds will be issued to the original payment method within 10 business days. Your bank or payment provider may take additional time to display the credit.

If more than 15 business days have passed since refund approval and you have not received the credit, please contact us.

Refunds for canceled, unshipped orders are handled promptly under our Shipping Policy and are not subject to the return inspection process.

How do I use my 10% discount?

Enter RHS10 in the discount code field at checkout. The code provides 10% off your order, is limited to one use per customer, and cannot be combined with other discount codes.

Check that the discount appears in your order summary before completing payment. The free-shipping threshold is calculated after discounts.

How can I contact you?

Email: wbinternation01@gmail.com
Phone: +1 (209) 387-9392

For order questions, include your order number and the email address used at checkout. Please do not send full payment card details.

Business address:
1010 Fedora St
Los Angeles, CA 90006
United States

Our business address is not an automatic return address. Please contact us for return instructions before sending any item back.